Refund Policy

Conditions for Refund

• Monthly Subscriptions

  You are eligible for a full refund — excluding payment provider fees (5% + $0.50 USD) — if you have used fewer than 10 generations since your most recent billing date. Refund requests must be submitted within 30 days of your purchase date.

• Annual Subscriptions

  Annual subscriptions may be refunded within 30 days of the initial purchase if fewer than 10 generations have been used. After 30 days, annual subscriptions are non-refundable except in cases of unresolvable technical issues.

• Credits

  Unused credits are non-refundable once a billing cycle has ended, as credits expire at the end of each cycle.

• Technical Issues

  If you experience technical difficulties that we are unable to resolve, you will be eligible for a full refund regardless of usage or time elapsed.

Requesting a Refund

Please contact our support team at the email below. Include your account email, subscription plan, purchase date, and a clear explanation of the reason for your request.

Processing

Upon receipt, we will review your request and respond within 5 business days. If approved, the refund will be processed to your original payment method within 10 business days. Payment provider fees (5% + $0.50 USD) are non-refundable.